Clean & Comfortable Spaces

We are pleased to inform you that our company is fully licensed, bonded, and insured. We are committed to providing you with all the relevant information from the necessary sources to verify our credentials for your peace of mind. We strongly believe that it is essential for a cleaning service to maintain proper licensing, bonding, and insurance coverage. Regrettably, not all cleaning companies adhere to these standards, posing significant risks. We prioritize the safety and security of your home, taking every precaution to handle your property with care and use products correctly on appropriate surfaces.

Payment is required in full at the time services are provided. For customers opting to pay by check, please securely place your payment in an envelope on the kitchen counter. Rest assured, all receipts and invoices will be promptly sent to you via email. Late Fees and Returned Checks Policy: In the event that payment is not made at the time of service, we offer a 3-day grace period for your convenience. Any outstanding payments after this period will be subject to a late fee of $30. Additionally, a $35 fee will be charged for any returned checks. We offer multiple payment options including check, Venmo, CashApp, and Zelle. You can also conveniently settle your invoices through your client hub on our website. Thank you for your understanding to these payment guidelines.

We kindly request a minimum of 48 hours notice for any cancellations or rescheduling of appointments. Cancellation requests made with less than 48 hours notice are subject to applicable fees. Repeated cancellations may lead to the discontinuation of services.

Your complete satisfaction and a cleaner home are guaranteed. If you are not completely satisfied with our services, please inform us within 24 hours of your service date with a photo, and we will gladly re-clean the area with which you are dissatisfied at no additional cost.

To ensure a seamless service experience, we offer a 1-hour arrival window for your convenience. In most cases, clients are not present during the cleaning appointment. In such instances, we kindly request a copy of the key, keyless entry code, and alarm code, if applicable. Prior to our arrival, we kindly ask that you tidy up by removing toys, clothing, and other personal items. This preparation allows us to dedicate our time and expertise to tackling dirt and grime effectively, eliminating the need for guesswork in organizing your belongings (unless specified otherwise in your customized service agreement). For safety reasons, we also request that any firearms be securely stored away before our cleaning technician arrives. Thank you for entrusting us with your home cleaning needs.

We deeply value the opportunity to provide our services in your home. In our commitment to treating your residence with the utmost care and professionalism, we assure you that in the unlikely event of any accidental breakage during our cleaning service, we will diligently work to repair or replace the item through our insurance coverage. To safeguard your valuable and irreplaceable possessions, we kindly request that you secure them before our scheduled visit as a precautionary measure. During the initial walkthrough, we will attentively address any specific areas or items you prefer to be excluded from our cleaning tasks. For instance, we understand that some clients, especially those who work from home, may prefer to have certain spaces like their desk omitted from the cleaning checklist.